Trained on your own site
Concierge learns your website, brochures and FAQs, and re-reads your site every week so answers stay current.
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Reposition Concierge
Reposition Concierge
An AI concierge that answers your guests and buyers like your best team would
AI search now sends guests and buyers to your site with sharper questions. Concierge answers them instantly, day and night, in your voice and only from your own content, then passes every serious enquiry straight to your team.
66% of consumers research on search first
Two in three consumers use a search engine to research before they buy. For a five-star hotel group or a branded-residence developer, that moment is where reputation is won or lost — before a single email is exchanged. Source: Statista, 2026
What's included
Everything it takes to answer well
Concierge is set up, written and run by our team. You don't need a developer, and nothing on your site is redesigned.
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Your voice, your rules
We write its tone and its boundaries with you: what it discusses, what it never says, and when it hands over to a person.
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Enquiries, not just chats
When a visitor is ready to book, view or buy, it takes their details and emails them to your team immediately.
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Honest when it doesn't know
It answers only from your approved content. If the answer isn't there, it says so and offers to connect the visitor with your team.
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One line to install
A single line of code works on any website, including WordPress. Your developer, or ours, adds it in minutes.
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Monthly insight report
See what guests and buyers actually ask, which enquiries came in, and the questions your site doesn't yet answer.
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Feeds your AI visibility
Unanswered questions become new content and FAQs, which help AI assistants cite your brand more often.
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Private by design
No tracking cookies, a clear notice to visitors, conversations deleted after 12 months, and a data processing agreement for you.
Developers
An enquiry assistant for branded residences
Buyers ask about specification, service charges, the brand partnership and timelines. Concierge answers from your approved materials and qualifies every lead.
See Prime Developments
How we work
No price list, no guesswork
SEO for a luxury hospitality group and SEO for a five-unit branded residence are not the same job, so we don't sell either off a fixed-price menu. Every engagement starts with a free AI Visibility Snapshot, and moves at the pace your brand needs.
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1
Audit
We review your site's technical health, content and current visibility across Google and AI search, and tell you exactly what's holding you back.
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Strategy & build
We fix what's broken and build what's missing: technical foundations, content, structured data and the link profile your category actually rewards.
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Ongoing growth
A retainer that keeps you visible as search — and AI search — keeps changing, with a monthly report you can actually read.
Why it matters now
When an AI assistant recommends your hotel or development, the visitor arrives ready to ask. The first answer they get decides whether they enquire.
Luxury buyers and guests expect the same standard online as they do in person. A contact form and a two-day reply no longer meet it.
- Answers at 2am, in any time zone, without adding staff
- Keeps visitors on your site instead of returning to an AI assistant or an OTA
- Turns casual questions into named, qualified enquiries
- Shows you exactly what your market wants to know
How Concierge works
Concierge sits in the corner of your website as a small chat button. When a visitor asks a question, it looks only at the content you have approved — your website, brochures, fact sheets and FAQs — and replies in a few seconds, in the tone we have agreed with you. It does not search the wider internet and it does not guess.
When a conversation shows real intent, such as dates for a stay, a viewing request or a question about availability, Concierge asks for the visitor’s name and contact details and sends the enquiry to your team straight away, with the full conversation attached.
For luxury hotels
Guests ask the same questions every day: check-in times, spa hours, dining, transfers, family and pet policies. Concierge answers them instantly and points guests towards booking direct, so more conversations end on your own website rather than an online travel agent.
For branded residences developers
Buyers expect precise, consistent answers about the residences, the brand partnership, amenities and the purchase process. Concierge answers only from approved sales materials, so every buyer hears the same accurate story, and every qualified lead reaches your sales team the moment it arrives.
Part of your retainer, or on its own
Concierge can be included in an AI visibility retainer or run as a standalone service. If a retainer ends, you can keep Concierge running on its own. Every engagement starts with a short set-up: we load your content, write its rules with you, test it against the questions your guests or buyers actually ask, and only then switch it on.
Questions
Frequently asked
Will it make things up?
No. Concierge answers only from the content you approve. If the answer isn't there, it says so and offers to connect the visitor with your team.
Do we need a developer?
No. Installation is one line of code, which your web team or ours can add in minutes. We handle the set-up, content and testing.
Can it quote prices or availability?
Only if you want it to and the information is in your approved content. Many clients prefer it to take the enquiry and leave pricing to their team.
Where are conversations stored?
Conversations are stored securely and deleted after 12 months. Enquiries are sent straight to you, and we provide a data processing agreement listing every provider involved.
Can we keep it if we stop our retainer?
Yes. Concierge can continue on its own as a standalone service.
Free AI Visibility Snapshot
See how Google and AI search see your brand
A short, written review of your site's visibility across Google, AI Overviews and the assistants your guests and buyers use. No obligation, no price list.
- Technical health and crawlability
- Where you appear — and don't — in AI answers
- The three things to fix first