United Kingdom

Net Promoter Score

    Reposition Services UK

    Net Promoter Score

    Our Assurance to You

    Finding the right team to handle your digital marketing needs is a time consuming process. You need to know that they’re going to understand your agency, your goals, and your customers. More than that, though, you want to know that this is a team you can trust to work with in the long run. How can you make certain Reposition is the right fit? It’s a question many ask as they begin a relationship with us, and to help show you just how satisfied many of our past customers are, we rely on our Net Promoter Score.

    Measuring Customer Loyalty

    A Net Promoter Score is really a customer loyalty score. After every interaction with a client, we send out a survey that asks one simple question - how likely are you to recommend us to others. The data we gather ensures we continually improve our services.

    Helping Us Help You

    Our surveys use an independently created metric to give us a sense of what we can do to better what we offer on a daily basis. Essentially, our Net Promoter Score surveys gauge just how likely you are to recommend us to others. It’s data we use on a daily basis.

    Understanding NPS

    At the heart of the Net Promoter Score system is a simple score that can tell us everything we need to know about how we’re doing. The score is calculated when we ask you one single question: “On a scale of 0 to 10, how likely are you to recommend this agency to a friend or colleague?” Those who select a nine or a ten are our promoters. They are likely to recommend us to others. Those who select a seven or an eight are passives. They may recommend us, but they’re just as likely not to recommend us. Those who choose a six or below are detractors. They’re unlikely to recommend our services to others. The survey then allows for follow-up questions that can help to further shape our agency.

    Mission Critical Goals

    Our agency goals are at the heart of everything we do, and we have to understand whether we’re achieving those goals as we work with you on a daily basis. Our Net Promoter Score helps us understand

    • Performance on the Departmental Level
    • Opportunities for Improvement
    • The Long-Term Satisfaction Rating From Our Clients

    While we monitor many metrics, our Net Promoter Score is easily one of the most important.

    Part of a Bigger System

    Data is absolutely essential, both for our clients and for our agency. We are continually working to open every possible channel of communication to our clients, and this is one more way to do just that. It’s one we trust because feedback from these surveys is

    • Anonymous
    • Honest
    • Fast

    Your satisfaction is always going to be important to us, and that’s exactly why we rely so heavily on this metric.

    The Conversation

    The power of loyalty. It’s probably already something you know well, and we’re always working to build intensely loyal relationships with our customers. The Net Promoter Score surveys are just one more way we’re working to do that. If we’re doing what you expect, you’re going to be completely willing not only to form a long term relationship with us, but also to recommend us to others. We want you to work with us on a continual basis. We’ll be happy to meet all of your digital marketing needs. The reality, though, is that our Net Promoter Score measures much more than that, and it should. Having you stick with us is important, but so is ensuring you’d be willing to recommend us to a friend or colleague. If we’re not doing exactly the kind of thing that would earn that recommendation from you, we absolutely want to hear about it, no matter which one of our services you use on a regular basis.

    Begin With Discovery
    Search Engine Optimisation

    Search Engine Optimisation

    Our team is here to make sure that you can be found as soon as a potential customer plugs the right terms into any search engine. Our SEO work uses some of the most advanced technology in the business to make that happen.

    Pay Per Click Marketing

    Pay Per Click Marketing

    Organic optimisation is important, but if you’re looking for a wider approach, we can help with Pay Per Click marketing services that will help drive more traffic and ensure you get the ROI you want with every single ad you put out there.

    A Local Approach

    A Local Approach

    Need those around you to find your shop or your new location? We can help with Local SEO and PR approaches that means those in your neighbourhood and across the globe can figure out how to stop in and have a chat about your latest product or service line. Our range of local help means simple optimisation that drives visitors to you.

    Social Media Marketing

    Social Media Marketing

    People spend hours out of their days on various social media platforms, and we can help you ensure that at least a few of those hours are spent interacting with your brand. Whether you need a bit of help getting noticed, a new strategy entirely, or this is your first foray into the world of social media, we’re here to help.

    Digital PR

    Digital PR

    Traditional PR meant getting your brand in front of the right people again and again, and digital PR can help you do exactly the same thing no matter what device your potential customers are currently using. Give us a call today to learn just how powerful and extensive our digital PR reach can be so you see more of your favorite customers online.

    Website Design

    Website Design

    Hoping for something eye-catching and responsive? Need a new look that will turn heads? Our website design team can help you come up with a design that will look amazing and attract more customers than you ever thought possible. Let us help with the right architectural features from the start to increase your ROI.

    More Than A Benchmark

    We want you to have a fantastic experience with Reposition whether you spend just a few weeks on a simple PPC campaign or you begin a relationship with us to truly change the way customers see you. Our Net Promoter Score surveys are indicative of that, and we’ll be happy to share our results with you whenever you ask.

    What Can
    We Do?

    What’s your next project? How can we help? Reach out to us today. Ask about our Net Promoter Score, then spend some time with us discussing what we can do to develop your agency.

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